A traveler named Avril had a difficult experience during her trip to New York City last Christmas. She found herself stranded on the city’s streets instead of being at the airport, and then later discovered that she had the wrong carry-on luggage with her when she tried to board her flight home. Unfortunately, her problems did not end there, as she has been struggling to retrieve her missing bag from the delivery company, FedEx.
According to Avril, she stayed in New York from November 25th to 29th, 2025 for Thanksgiving. On the day of her departure, the hotel concierge gave her both her suitcase and carry-on luggage, but she later found out at the airport that the carry-on bag was not hers. She had used the hotel’s limo service to get to JFK, but the trip turned into a disaster when the driver got a flat tire and had to take her to a repair shop. Avril recounts that the driver demanded to be paid upfront and she decided to pay to avoid any conflict. Finally, she arrived at the airport, but her troubles were far from over.
At check-in, Avril was asked if she wanted to check in her carry-on bag in addition to her luggage. She agreed and proceeded to security and passport control. However, her travel companion received several missed calls from the hotel and they discovered that they had been given the wrong carry-on bag. This created a headache as the bag had already been checked in. Avril felt it was unsafe to travel with someone else’s bag and immediately went to security. They were efficient in helping her locate her own bag and she left it at the Aer Lingus desk for collection, informing the hotel that it was there. The hotel then arranged for her bag to be sent through FedEx.
This is where Avril’s real ordeal began. The hotel contacted FedEx and her bag was collected on December 2nd and sent to Newark Airport. From there, it was sent to Memphis Airport and eventually to Stansted Airport in London, where it arrived on December 4th. However, more than a month later, her bag is still stuck at Stansted.
Avril has been in constant communication with FedEx via email, but has received little help. She has been given a delivery date of December 5th, but nothing has arrived. When she contacts FedEx, she speaks to a virtual agent with preprogrammed answers and is directed to customer support, which also consists of a virtual agent. Her tracking number shows that her bag is still at the FedEx hub at Stansted Airport, which seems like an unusually long time for express delivery.
Avril reached out to the media for help, and we contacted FedEx on her behalf. They released a statement apologizing for the delay and the lack of communication and stated that their customer services team is working to reunite Avril with her bag.
In conclusion, Avril’s trip to New York turned into a nightmare due to the mishandling