Top Airlines Ranked by AirHelp Score 2025

The AirHelp Score 2025 recently released its annual ranking of the world’s top airlines, evaluating carriers on punctuality, customer satisfaction, and claims processing efficiency. This authoritative guide provides travelers with valuable insights into airline reliability and service quality.

Leading the list this year is Qatar Airways, with an overall rating of 8. 16. The Doha-based carrier received high marks for customer satisfaction, thanks to its premium Qsuites, exceptional service, and efficient handling of passenger needs.

In second place is Etihad Airways, which climbed nine positions from last year with a score of 8. 07. This Abu Dhabi-based airline is known for its calm cabin environment, attentive service, and sustainability initiatives, making it a top choice for reliable and comfortable travel.

UK’s Virgin Atlantic rose 27 spots to secure the third spot with an overall score of 8. 03. Passengers praised the airline for its friendly cabin crew, high-quality service, and modern, mood-lit interiors that enhance the travel experience.

Retaining its strong performance from last year is Australia’s Qantas, ranking fourth with a score of 7. 99. The airline is known for its safety record and long-haul reliability, with ambitious projects like Project Sunrise, connecting Sydney to New York and London.

Making its debut in the top five is KM Malta Airlines, formerly known as Air Malta. The carrier earned a score of 7. 85, with Europe’s best on-time performance (8. 7), friendly crew service, and efficient operations across its network.

In sixth place is Aeromexico, securing the top spot among North American carriers with a score of 7. 84. The airline received high marks for punctuality (8. 4) and customer satisfaction (8. 3), offering reliable service with Mexican hospitality.

Jumping 27 positions to seventh place is Saudia, Saudi Arabia’s national carrier, with a score of 7. 69. The airline has made improvements in on-time performance, cabin interiors, and customer service, reflecting its efforts to enhance its global image.

In eighth place is Oman Air, with a score of 7. 69 and topping the chart for punctuality with 8. 8. The carrier received positive feedback for its calm, well-organized flights and high-quality passenger experience.

Belgium’s Brussels Airlines secured the ninth spot with a score of 7. 66. The airline continues to deliver reliable customer service and fast claims processing, making it a trusted option for both business and leisure travelers.

Rounding out the top ten is LOT Polish Airlines, with a score of 7. 65. The airline was recognized for its consistent on-time performance (8. 3) and a professional in-flight experience, combining efficiency with a modern fleet.

With these top ten airlines, travelers can rest assured that they are choosing reliable and high-quality carriers for their next trip.