The New Terminal One at JFK is set to redefine the guest experience for international travelers in 2026. As the Vice President of Operations, Marisa Von Wieding is proud to be a part of the team revolutionizing travel at one of the busiest airports in the world. The terminal prides itself on its commitment to hospitality and service excellence, referring to travelers as “guests.
Biometric technology is set to transform the journey for guests at the New Terminal One. With facial recognition, travelers can seamlessly move through the airport without digging for passports or boarding passes. This fast, secure, and paperless process is designed to eliminate long lines and make travel effortless.
The terminal is designed to cater to the needs and preferences of travelers. Self-service options such as bag drops and automated gates give guests control, while guest service ambassadors are available for those who need assistance. The open and sunlit spaces of the terminal offer a backdrop for art installations and flexible seating, providing a relaxing and inviting environment for all types of travelers.
The New Terminal One also prioritizes accessibility, ensuring that every guest feels welcome and supported. Dedicated lounges and sensory rooms offer calm spaces for those who need them, and trained staff and mobility equipment are readily available for guests with physical, sensory, or cognitive needs. The terminal’s comprehensive PRA (passengers requiring assistance) services make it easy for guests to request help at any stage of their journey.
The retail and dining experience at the terminal is also noteworthy. Developed with Unibail-Rodamco-Westfield Airports, the commercial program features over 300,000 square feet of shops, restaurants, lounges, and recreational space. The retail spaces are designed to reflect the streetscapes of New York, offering guests a taste of the city’s cultural and culinary richness.
To ensure a smooth and seamless experience for guests, the New Terminal One team has thoroughly tested and rehearsed all new technology. SITA, a global leader in air transport technology, has provided a unique rehearsal space on Long Island where staff, partners, and technology providers could simulate the entire guest journey. This process has resulted in a better, more reliable experience for guests on day one.
In addition to her role at the New Terminal One, Marisa Von Wieding has over 30 years of experience in aviation and customer service in New York. She has held senior roles at major carriers such as Delta Air Lines and JetBlue Airways, and played an integral role in the successful redevelopment of LaGuardia Terminal B. Marisa’s dedication to operational readiness and customer experience has earned her recognition from Skytrax with a 5-star award for World’s Best New Airport Terminal.
The New Terminal One at JFK is set to raise the bar for international travel with its blend of cutting-edge technology, personalized service, and commitment to hospitality. This project, with a US$9 billion investment in its first phase, is the largest single-asset project financing in U. S. history.